How far in advance can I make a reservation?

Reservations are available approximately 6 months in advance.

How can I change or cancel my reservation?

To change or cancel your reservation, please follow the same process used when booking. If you have any questions, please contact us by phone or email. Please note that cancellation fees may vary depending on your plan and booking channel. We kindly ask that you confirm the details in advance.

How can I check my reservation details?

If you made your reservation online, please refer to the automated booking confirmation email sent at the time of booking. If you have any questions, please contact us by phone or email.

Is day use available?

We currently do not offer day use plans.

If I book multiple rooms, can they be adjacent?

We will do our best to accommodate such requests, but cannot guarantee adjacent rooms in advance. Please note that it may not always be possible depending on room type and availability.

Can I change my room type?

We apologize for the inconvenience, but please cancel your existing reservation and make a new one.

Can minors stay without adult supervision?

Minors staying without adults are required to bring a signed parental consent form (no specific format required).

What is the minimum age for guests? Are there additional charges for children?

We are unable to accommodate guests aged 12 and under at our hotel.

How do I get to the hotel?

The hotel is a 7-minute walk from JR Sanyo Main Line 'Miyajimaguchi Station,' a 4-minute walk from Hiroshima Electric Railway 'Miyajima Boat Race Track Station (temporary stop),' and a 9-minute walk from Hiroshima Electric Railway 'Miyajimaguchi Station.'

Is there parking available?

We have 5 parking spaces in front of the hotel entrance and an additional 16 spaces in our private parking lot located a short distance away.

Can you arrange a shuttle from Miyajimaguchi Station to match my arrival time?

We do not offer private transfers, but if you book at least 3 days in advance, we will do our best to arrange a pickup during arrival hours (14:00–17:00) or departure hours (10:00–12:00). Please note that same-day requests may not be accommodated.

Can you call a taxi for me?

We can arrange a taxi on your behalf; however, as the number of taxis in the area is limited, we recommend booking in advance.

What is pre-check-in?

You can complete pre-check-in via a link in the email sent 3 days before your stay. By entering your personal details in advance, you can enjoy a smooth and quick check-in at the front desk.

What time is check-in?

Check-in begins at 15:00.

What is the latest check-in time?

Check-in is available until 22:00. Please note that the entrance is locked after midnight. Guests who have already checked in can unlock the entrance using the QR code or PIN code provided at check-in.

What do I need to bring for check-in?

International guests are required to present their passport. Guests who have completed pre-check-in should have their QR code ready.

Can a companion check in on my behalf before I arrive?

Yes, this is possible. Please let us know the companion's name in advance by phone or email. On the day, they can check in using the QR code or reservation number shared by the primary guest.

Is early check-in available?

Early check-in is not currently available.

What time is check-out?

Check-out is at 12:00.

Is late check-out available?

Late check-out may be available until 14:00, subject to availability. Please inquire at the front desk on the day of your departure for pricing.

Can I store my luggage before check-in or after check-out?

Yes, we are happy to store your luggage. We will direct you to the locker room. Luggage stored before check-in will be delivered to your room. After check-in, please use the locker room.

Are there coin lockers available?

We offer lockers exclusively for hotel guests as well as membership-based lockers. As both are limited in number, we recommend contacting the front desk in advance.

Can I send my luggage to the hotel in advance?

We can receive luggage sent in advance for guests who have notified us beforehand. We accept packages from 3 days prior to your stay; however, we are unable to store frozen or refrigerated items.

How many guests can stay in one room?

Please refer to the ROOMS page for the maximum occupancy of each room type.

What is the maximum number of guests per room?

We have rooms that can accommodate up to 4 guests.

I have lost my room key QR code or PIN number. What should I do?

We can reissue it for you. Please contact the front desk.

Are there smoking rooms available?

We do not have smoking rooms. Smoking is prohibited inside the building; however, there is a designated smoking area outside.

Is a video-on-demand (VOD) service available?

Guests can access YouTube and Netflix on the in-room television. Please use your own login credentials.

For extended stays, are towels and sheets changed daily?

For guests staying multiple nights, please let reception know a suitable time for housekeeping during breakfast. Towels will be changed at the specified time. For stays of 3 nights or more, sheets will be changed after every 2 nights.

Can infants or young children stay at the hotel?

We sincerely apologize, but we are unable to accommodate guests aged 12 and under. The hotel is available to guests aged 13 and above only.

Can I eat in the room kitchen?

Dining is available at the restaurant. In-room dining is currently being prepared. Priority seating at the Chef's Table by the wood-fired hearth will be offered.

Can I do laundry in the room?

Laundry cannot be done in the room. Please use the coin-operated laundry facilities (fee applies) located on floors 3 and 4.

Can I bring my own wine?

There is no corkage fee for wine consumed in the room. However, bringing wine or sake to the restaurant incurs a corkage fee of ¥5,000 per bottle (tax excluded).

Is a swimsuit required for the open-air bath in the suite room?

Yes, please wear a swimsuit when using the open-air bath.

Is the open-air bath in the suite room a hot spring?

Yes, the open-air bath in the suite room uses natural hot spring water sourced from Miyahama Onsen (a mildly radioactive cold mineral spring).

Can children aged 12 and under or infants stay in the suite room?

For suite rooms only, this is currently under review.

When can I decide my dining time?

You can make your dining reservation through the pre-check-in guidance email. Please note that dining slots are limited, so we recommend booking early.

I have food allergies. Can you accommodate my dietary needs?

Yes, we can accommodate dietary requirements if you inform us of the relevant ingredients in advance. For vegetarian meals, please notify us at least one week prior to your stay.

What are the Thermal Spa hours?

The Thermal Spa is open from 15:00 to 24:00, and from 06:00 to 10:00 the following morning.

Are swimsuits available for rent?

Yes, swimsuits are available free of charge in the Thermal Spa changing room.

Are there amenities at the Thermal Spa?

We provide uka toner and serum in the Thermal Spa.

How do I use the Thermal Spa?

・Please remove your shoes at the shoe rack near the spa entrance.
・The bathing area is mixed-gender. Swimsuits (available in the changing room) must be worn at all times.
・When using a camera, please be mindful of other guests' privacy.
・Please manage your valuables at your own responsibility. Valuables lockers are available in the changing room (set your own 4-digit PIN).

What amenities are provided?

We provide toothbrushes and toothpaste, disposable razors, shampoo and conditioner, body soap, and hand soap.

What in-room items are provided?

All rooms are equipped with towels, pajamas, slippers, spa slippers, an electric kettle, mugs, a refrigerator, and an air purifier.

What items are available for loan?

We offer the following items for loan: hair iron, trouser press, clothes steamer, nail clippers, umbrella, thermometer, multi-type power adapter, wine opener, ice bucket, and cutlery. Please ask a staff member. Items are available in limited quantities.

Is there an art tour of the hotel?

We do not offer guided art tours, but you are welcome to enjoy the artwork at your own leisure. An art guide brochure is available upon request — please ask a staff member at check-in.

Is Wi-Fi available?

Free Wi-Fi is available throughout the hotel.

Is currency exchange available?

We are afraid we do not provide currency exchange at our hotel. We would be happy to direct you to the nearest bank or exchange counter.

Is laundry service available?

We do not offer a laundry service, but coin-operated washing machines are available on each floor (fee applies).

Can I request a wake-up call?

We do not offer a wake-up call service.

Is there a public bath?

We do not have a public bath facility.

When do I pay for my stay?

Guests who selected advance payment at the time of booking do not need to pay on arrival. Guests who selected on-site payment will be charged at check-in via terminal. Credit cards and electronic payments are accepted.

What payment methods are accepted?

The following credit cards are accepted: Visa, Mastercard, JCB, American Express, Diners Club, and Discover.

Can I get a receipt?

Guests who paid on-site can receive a receipt immediately. For guests who paid in advance, please issue an invoice yourself through the booking website.

Can I pay by invoice after my stay?

We do not accept invoice-based payments.

Can I use my fav / FAV LUX / seven x seven membership to make a reservation?

Reservations using membership benefits are available through the official website only.

Are there any benefits to becoming a member?

Members receive a 7% discount at all fav / FAV LUX / seven x seven properties nationwide at any time. *Cannot be combined with other campaigns.